Booking Policy

Appointment & Cancellation Policy\n\nWe appreciate that your time and your vehicle both matter. Here's how our booking process works so there are no surprises.\n\nDeposits\nSome services — including diagnostic assessments and engine consultations — require a 50% deposit at the time of booking. Pre-purchase vehicle inspections require full prepay. Deposits are applied to your total invoice.\n\nCancellations\nWe ask for at least 24 hours notice to cancel or reschedule a diagnostic or consultation appointment, and 48 hours for engine and drivetrain consultations. Cancellations made within the cancellation window may forfeit the deposit.\n\nNo-Shows\nMissed appointments without notice are subject to a no-show fee as noted during booking. We understand emergencies happen — please call us as early as possible if you cannot make your appointment.\n\nEstimate Approval\nWe will never begin repair work without your explicit written or verbal approval of the full estimate. If additional issues are discovered during a repair, we stop and call you before proceeding.\n\nVehicle Readiness\nFor scheduled appointments, please arrive on time. If your vehicle will be dropped off, let us know and we will arrange key handoff.\n\nQuestions?\nCall or send us a message through the Contact page and we'll get back to you within one business day.