Shop Policies

Interstate 55 Repair — Shop Policies

Estimates & Approval

We provide a written estimate for every repair before work begins. No work is started without your explicit approval. If our inspection reveals additional issues beyond the original scope, we will contact you with a revised estimate before proceeding.

Parts

We use OEM-equivalent or better quality parts. We'll confirm the part brand and specification before installation. We do not install customer-supplied parts.

Cancellations & Appointments

We ask for at least 4 hours notice to cancel or reschedule a booked appointment. For diagnostic and brake service appointments, late cancellations may forfeit the booking deposit. No-shows may be charged a no-show fee.

Deposits

Some service appointments require a deposit to hold the booking slot. This deposit is applied toward your final service cost when you keep the appointment.

Satisfaction Guarantee

All completed repairs carry a satisfaction guarantee on both labor and parts. If a related issue recurs after our work, bring your vehicle back and we will re-inspect and repair it at no additional charge, subject to review.

Vehicles Left on Premises

Vehicles not picked up within 48 hours of repair completion may incur a storage fee. Please make pickup arrangements when we notify you that your vehicle is ready.

Payment

We accept cash, credit cards, and debit cards. Payment is due at time of pickup. We do not offer financing arrangements at this time.

Privacy

Customer contact information is used only to communicate about your vehicle and service history. We do not sell or share your information with third parties.